QQ:Are you a manufacturer or a trading company?
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A:We are an experienced manufacturer since 2003. Our factory covers an area of 33,333㎡ and has 140 employees.
QQ:Where is your factory? How can l visit your factory?
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A:We are located in Ruian City, zhejiang Province, China. We welcome you to visit us.
QQ:Do you accept customization?
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A:Absolutely. We accept your specific requirements and provide the best solutions for you.
QQ:How can I find a suitable paper bag machine from your products?
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A:Please provide us with the following details about your product:
1.The dimension of the bag you want.
2.The desired output.
3.The material of your bag.
4.Any other requirements you may have.
We will recommend the best machine for you based on your specifications.
QQ:Warranty period of the machine.
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A:The warranty period of the product is 12 months.
QQ:Machine Maintenance.
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A:Lifetime maintenance services are available. We will keep in regular contact with you regarding machine maintenance.
QQ:Problems during use:
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A:1.If you encounter any issues while using the machine, you can directly call our 24-hour hotline or email our after-sales department. We will respond immediately and provide instructions within 24 hours.
2.If there is any quality problem, we have comprehensive and timely solutions for you:
a.We will send spare parts to fix the issue.
b.We can assist you remotely with maintenance.
c.We will notify our local agent office to arrange for an engineer to visit your factory if it's within a reasonable distance.
d.Our headquarters can dispatch the relevant engineer directly to your factory.
QQ:About payment.
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A:A 30% deposit of the total payment is required in advance after the contract is signed. The remaining 70% should be paid before shipment. Other payment terms can be negotiated.
QQ:About delivery time.
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A:Standard machines can generally be delivered within 40 working days after the deposit is confirmed. For non-standard machine orders, we will double-check the best delivery date based on the actual production schedule, which typically takes around 60 working days.
QQ:Product testing.
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A:We offer various inspection options for you:
1.Nominated inspection agency.
2.Online meetings.
3.Testing videos.
4.Sending sample bags.
QQ:Product packaging and transportation.
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A:The products are carefully packed in vacuum packaging with a bottom tray (either wooden or steel). We usually ship by sea from Ningbo Port, China.
QPayment term:
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After signing of the contract, the total amount of 30% advance payment, factory acceptance payment before delivery after the machine testing is ok.
QDelivery time:
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About 60 working days after receiving the deposit. The factory will decide whether to change the delivery date when the order is confirmed.
QElectrical equipment:
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This machine adopts three-phase 380v. lf you have any special requirements, please explain in advance with my company.
QGuarantee:
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We offer a 12-month warranty. During the warranty period, weprovide free replacement of damaged parts due to quality problems. All failures caused by improper use of the buyer (including unauthorized modification of PC and touch screenbuilt-in software) are not within the scope of the warranty(except for the vulnerable parts of wearing parts).
QInstallation:
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Engineers are available to install and debug door to door and overseas. The cost for overseas will be for the buyer's account including visa charge, food, accommodation, around air tickets, and salary of 100usds daily one person.
QQ:What is the purpose of this RFQ?
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A:The RFQ aims to obtain specific quotes and details regarding after-sales service for the paper bag machine.
QQ:What basic company information should I provide?
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A:Please include your company name, the contact person's name, phone number, and email address.
QQ:What equipment information do I need to specify?
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A:Please provide the model of the paper bag machine, its production capacity, and the types of paper it can handle.
QQ:What does the installation service cover?
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A:Installation service typically includes the setup and adjustment of the equipment.
QQ:What's included in the training service?
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A:Training typically involves instructing operators on how to use the machine, and it's important to specify the content and duration.
QQ:What about regular maintenance services?
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A:Inquire whether they offer regular maintenance and how frequently it is scheduled.
QQ:What's the response time for faults?
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A:It's important to understand how quickly they will respond if the machine breaks down.
QQ:How is remote support provided?
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A:Find out the methods they use for remote tech support, such as phone or online assistance.
QQ:What's the supply time for spare parts?
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A:Inquire about the lead time for obtaining spare parts and their pricing.
QQ:Is there an upgrade service for the equipment?
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A:Inquire whether they offer upgrades or modifications for the machine and the associated costs.
QQ:What's the customer feedback process like?
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A:Ask how they gather and manage customer feedback.
QQ:What are the main terms of the service agreement?
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A:Confirm the specific terms and conditions outlined in the service agreement.
QQ:Does the customer have any special service requests?
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A:Verify if there are specific service quality expectations from the customer.